FAQ

How much do your items cost?

Depending on the product with Free U.S. shipping and handling.

When will my order ship?

It can take 4-29 working days for your order to ship out. We will send an email with the tracking number when we ship your order.

When does the sale end?

Sales will start and end at random times without warning.

How can I pay for my order?

We accept all major credit cards, and PayPal. We use PayPal Pro or 2checkout.com for processing online payments.

Tell me more about the checkout process?

Once you click on the checkout button, you will be redirected to checkout.shopify.com web page for filling in your information and billing address, etc. then you will be redirected to 2checkout.com web page for processing your payments safely.

Is it safe to process my payments online?

Please read more here: https://www.feedthecart.com/security.

What is your return/exchange policy?

Please read out return policy here.

I didn’t receive my package. What do I do?

If your tracking number shows the package was delivered but you have not received it, we recommend you check with your postman/post office, other members of your household, neighbors, and/or front desk or leasing office (if the address is for an apartment or business complex). We are not responsible for lost or stolen packages. If the tracking number shows that the package is still in transit after 10 working days of the estimated delivery date, please contact us.

My shipping address is wrong. What do I do?

We ship to the address that you provide for the order. If you see that your shipping address is incorrect, please contact us immediately through our contact form or at [email protected] Once your order has shipped we can no longer change the address. If your order happens to be returned to us because the shipping information was either incomplete or incorrect in some way we can arrange to reship it, however, you will need to pay the new shipping cost. We do not send out notifications for returned packages, it is the customer’s responsibility to notify us if the package was returned to us. If you choose not to have your package reshipped we will issue a refund or store credit minus our original shipping cost. Please review your order confirmation email as soon as possible after you place your order so we can fix any address issues before it is too late.

Do you ship internationally?

Yes we do, but shipping is slow and may take up to a month or more to arrive after we ship. We are not responsible for extra shipping costs or custom fees.

I need more help. Who do I contact?
Please send us an email: [email protected] or use the contact form in the Contact section of our website.

We answer customer service emails during regular business hours: Monday – Friday 8 AM – 5 PM MST.